|(if you want a commission contact me via a NOTE)|
Customer satisfaction is my main goal. I will work with you and create to the best of my ability. Every commission, situation, return or exchange will be handled on individual basis. I hope the following information can be found to be useful.
Starting May 15th 2015 if you agree to commence in a commission and pay the deposit you will be agreeing that you have read, understood and accept the following terms and conditions.
Prices are given depending on what you would like created, how complicated it is, how much time is involved creating it – things like feathered wings will cost extra. Size only slightly affects the price, I avoid make anything bigger than a cat as postage costs go up dramatically (but that’s up to you) and I try not to go too small as you lose detail.
Prices start at $350au and average at around $370au for something the roughly size of a cat (includes worldwide shipping with a tracking number).
A $50au non-refundable deposit is required to cover basic materials before a commission is started and to confirm your spot on the commission waiting list.
What you are paying for when you order a commission:
You are paying for the hours and hours of intricate hands on work involved in bringing your creature to life, the cost of the materials involved in your creatures creation and postage.
I accept payment plans and one off payments – whatever works best for you. Some clients make weekly or monthly instalments some people pay in one shot. Once the full agreed amount has been paid I post the art doll to you.
I try to only take payments through Paypal as they offer protection for both buyer and seller. In terms of buyer protection paypal will refund you (the buyer) if you don’t receive your item or the item is “significantly not as described”. This ensures you are protected regardless of my circumstances. The buyer is responsible of keeping track of their own payments and for informing me when they have ‘paid in full’.
When you confirm you would like a commission made you will go onto the waiting list. These will be made in an orderly fashion starting from the first person to place an order.
Should for any reason you pull out of a transaction the sculpture remains my property and I retain the rights to ownership in the concept, design and the sculpture itself including the right to complete, exhibit and sell the sculpture.
All commission prices include the price of worldwide shipping with a tracking number. Once shipped it is estimated it will take roughly two weeks to arrive.
Damage During Shipping:
In in rare case your item is damaged during shipping, I will work with you to provide photo evidence of the damage for insurance claims. The buyer must provide photo evidence of the damage within 5 days of the notification of delivery.
The buyer has the option
In the unheard-of case of the sculpture being so badly damaged the buyer wishes to receive a refund for the commission, the sculpture must be successfully returned (at the cost of the buyer) before a refund can be made (less deposit).
Only already made OOAK pieces are available for returns (not commissions). If a buyer is unsatisfied with their purchase, they may request a refund within 5 days of notification of delivery. If a buyer wishes to return a sculpture for a refund they will be responsible for the safe return and postage costs. The buyer will be refunded the full price of the sculpture minis shipping and deposit once the sculpture has safely been returned to me. Any damage or loss during return shipping in the buyers responsibility and they will not receive refunds on missing or damaged goods.
(if you want a commission contact me via a NOTE)
I hope this has helped, Let me know if you are interested or have any questions and have a wonderful day!